The honest truth

Unmasking the software selection charade

Struggling to choose the right software solution for your business? "Don’t Sign that Contract! A Roadmap to Mastering eCommerce Software Selection" exposes the hidden biases and pitfalls in the selection process. This report helps you make smarter decisions and avoid costly mistakes that will enable the best outcome.

Learn how to make better decisions when buying ecommerce software

Expert quotes straight from the report

What you'll learn

Key insights

1️⃣ The Rise of the RFP: A Puppet Master? 82% expect delivery against a proposal to “vary drastically from the promises made in the sales process.” The RFP, once a tool for clarity, has become a smokescreen of false promises and misaligned expectations.

2️⃣ The Speed vs. Customization Tug-of-War. While customization is important, 86% of merchants struggle with platforms that force them to adapt to rigid functionalities rather than offering true flexibility and believe “speed to market is the most important factor in realizing revenue growth.”

3️⃣ The Ripple Effect of Misaligned Platforms. 89% of Merchants rate "ease of integration with existing tech ecosystem" as important. However, the promise of seamless integration often glosses over the complexities of legacy systems and industry-specific needs.

4️⃣ The AI Wildcard. AI might excel at pattern recognition, but it needs help with the nuances of human context. 48% say organizational experience with a solution is important in their decision-making process.

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Foreword

The Honest Truth Report

Everybody's talking about The Honest Truth "Don't Sign That Contract!"

This report created a buzz from day one. Explore some of the most insightful coverage and conversations surrounding its findings here.

best ecommerce podcast talk commerce

Talk Commerce interview with Phillip Jackson

Listen to this episode of the Talk Commerce podcast for an interview with Phillip Jackson, co-author of the report.

Future Commerce in-depth discussion of report

The Future Commerce Podcast hosts sit down with Jason Nyhus and Philipp Krueger to dive into their real-world experiences on navigating the RFP process.

Always Off Brand podcast interview with Future Commerce

The Always Off Brand podcast came all the way to New York to Shoptoberfest to interview the Future Commerce team about the report.

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