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Omnichannel Commerce

Sell more. Sell better. Anytime, anywhere. Effortless!

Omnichannel commerce puts people at the heart of every process. It’s a seamless shopping experience: Customers can begin the purchase process on one channel and end it on another. Every sales and communication channel interacts smoothly with the others, removing potential breaks or constraints in the customer journey and leaving only an exceptional customer experience.

A man is using a smartphone. Surrounding him in a circular layout are icons representing different services: a storefront, an envelope, a person with a headset, a laptop, a smartphone, and a globe. The background is a gradient of blue tones.

Consistent customer experience

Ensure an uncompromisingly good customer experience across all channels.

Complete overview of all your data

Monitor your customer, product, and stock data as a whole instead of per channel so that you can introduce more effective measures.

Targeted communication

Specifically direct your offers and campaigns at selected customer groups and check their success in as much detail as you need.

Cover of a whitepaper titled "Successful in Omnichannel Commerce" by Shopware. The subtitle says "Create cross-channel shopping experiences." The design features a man using a smartphone in the center, surrounded by icons for various communication and shopping methods.

How to be successful in omnichannel commerce

Download the free ebook now – learn from experts and get valuable tips for your business.

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Got questions?

Request your personal consultation or Shopware demo. Tell us what you need, and we’ll make it happen.

Rediscover ecommerce and achieve unimaginable success

By linking all your channels, you can utilize the full potential of your business and increase your revenue. The seamless connection means customers can easily switch between channels, so abandoned purchases are a thing of the past.

All in all, omnichannel commerce offers numerous benefits for both you and your customers:

Pooled customer data to improve your understanding of customers’ wants and needs
Synchronized stock, product and customer data for all channels
Individual and targeted marketing measures and offers
Track and analyze advertising measures across multiple channels in order to measure effectivity and implement improvements

A woman is smiling while using a laptop in an office setting. Surrounding her are various icons, indicating different business functions and activities like a headset, shopping cart and a presentation screen.

Increase customer loyalty and satisfaction through personalized, seamless shopping experiences on all channels
Increase revenue through cross-selling and a lower number of purchases broken off
Increase market recognition thanks to your presence on multiple channels
Customers can complete purchases in their preferred way, online or offline
Simplify returns, exchanges and support through availability on multiple channels

The advanced omnichannel commerce software

With Shopware and its flexible open commerce platform, you can effortlessly link the most suitable sales and communication channels for your business. This allows you to further your reach, optimize the customer journey, and scale your business according to your requirements.

From stationary retailer to omnichannel player

Get exciting insights about BabyOne's deep digital transformation, recorded live from the Shopware Community Day 2021.

Embrace omnichannel commerce and integrate all channels

By seamlessly integrating all sales and communication channels, retailers can increase their reach and further optimise the customer experience. To help you realise the potential of your omnichannel strategy, this free eBook offers valuable insights into the world of omnichannel commerce.